Numerous studies have shown that it costs more to acquire a new customer than to keep an existing one. A great way to improve customer retention is by proactively communicating with your policyholders before and after severe weather events. Insurance carriers can use Baron weather intelligence to:
- Alert policyholders about their exposure to severe storms up to 3 days before they hit
- Proactively communicate with policyholders before FNOL to let them know how they can file a claim
- Reduce wait times for policyholders filing a claim or requesting information about their policy coverage by properly staffing call centers
- Quickly verify incoming claims to expedite the claims process
Baron offers property and auto insurance carriers a variety of tools to enhance customer engagement such as our powerful REST API, which can be used to prepopulate crucial weather information into your in-house or third-party systems. To learn more about some of the tools Baron offers to improve customer engagement, please read below.